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  • Communication Theory: Segment 1 - The communication process
  • Segment 2 - Non-verbal communication and body language
  • Segment 3 - Non-verbal communication - continued
  • Segment 4 - Factors that affect communication
  • Segment 5 - Cross-cultural communication
  • Segment 6 - What influences communication?
  • Segment 7 - Effective and efficient communication
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  • Unit Standard 9694: Trainee Assessment
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